I am writing to formally express my concerns regarding a recent purchase from your company. I ordered a perfume, which I have previously purchased directly from the brand's official store. Upon comparing the two, it has become evident that the product I received from your company differs significantly in quality.
The fragrance of the perfume I received is noticeably weaker and the scent does not last as long as the original, suggesting that it may have been diluted or is a counterfeit. This is extremely disappointing and unacceptable as it not only undermines the value of the product but also raises concerns about the authenticity of the items you are selling.
Given the discrepancy, I feel compelled to report this issue to consumer protection authorities for misrepresentation and selling counterfeit goods unless it is resolved promptly. However, I would like to give your company an opportunity to address this issue directly.