after a little delay in shipping it came as expected and was perfect. Great customer care and communication! Will order from them again for sure!
Shipping & Insurance Policy
Order Confirmation
Order Confirmation
Shipping Options for US Orders
Tracking and Notifications: Stay in the loop! Utilize tracking information for real-time updates on your package's journey, empowering you to manage deliveries effectively.
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Shipping Insurance: Opting Out: If the buyer chooses not to opt for shipping protection at checkout, Fragrance Nevaeh will not be liable for any loss, damage, or theft that may occur during the transit of the purchased items.
Porch Pirate or Friendly Neighborhood Fraud: In the unfortunate event of porch pirate incidents or friendly neighborhood fraud (instances where the tracking claims the package is delivered, but the buyer disputes it), specific procedures will be followed. A insurance claim for a stolen package must be reported within 48 hours of delivery.
Proof of Theft: To initiate an insurance claim in such cases, we would require the buyer to provide proof of theft. This could include photographic evidence, video footage, or any other relevant documentation demonstrating the occurrence of theft.
Police Report Requirement: If the buyer is unable to provide proof of theft, a mandatory police report for theft will be required to file a claim and issue a refund. This step is crucial to ensure a thorough investigation and to maintain the integrity of the claims process.
Failure to Provide Proof or Police Report: If the buyer fails to provide any proof or a mandatory police report, Fragrance Nevaeh will not be held liable, even if the buyer had initially opted for shipping protection.
Shipping Carrier Delays
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