Shipping & Insurance Policy

At Fragrance Nevaeh, we are committed to secure, efficient, and transparent shipping practices.

By placing an order on Fragrance-Nevaeh.com, you acknowledge and agree to the terms outlined below.
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Shipping Rates

Shipping is calculated in real-time at checkout based on:

Destination

Package weight

Selected carrier/service

We do not offer flat-rate shipping.

United States Orders

FREE standard shipping on orders over $100 (before tax)

Orders under $100 will have shipping calculated at checkout.

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Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Orders placed after 12:00 PM CDT may be processed the next business day.

During peak periods, processing times may be extended.

You will receive tracking information once your order ships.

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Address Accuracy

Customers are responsible for entering the correct shipping address.

We are not liable for:

Incorrect addresses

Misdeliveries due to customer error

If a package is returned due to address issues, reshipping fees will apply.

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Signature Requirement

Orders valued at $500 or more may require signature confirmation upon delivery.

If a customer waives signature confirmation (when available), Fragrance Nevaeh is not responsible for theft or damage after delivery.

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Shipping Carrier Delays

Once a package is handed to the carrier, delivery timing is outside our control.

We are not responsible for delays caused by:

Weather

Natural disasters

Carrier disruptions

Customs processing

Force majeure events

Carrier delays do not qualify for refunds or compensation.

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Insurance & Lost Packages

All claims must be reported within 3 days of delivery confirmation.

For damaged, lost, or stolen packages, we require:

Photos of the shipping box (inside and outside)

Photos of product packaging

Photos of damaged items

Supporting documentation if requested

Failure to provide required documentation voids claim eligibility.

For packages marked as delivered but not received:

Customers must file a police report if requested

Proof of theft may be required

Once an insurance claim is approved and closed:

We may offer replacement or store credit

Monetary refunds are not issued for approved insurance claims

Note: WE DO NOT ACCEPT AI PHOTOS!!!

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Shipping Protection Opt-Out

If a customer chooses not to purchase shipping protection at checkout (when available), Fragrance Nevaeh is not liable for loss, theft, or damage that may occur once the package has been handed to the carrier.

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Undelivered, Refused, or Unclaimed Packages

If a package is:

Refused

Unclaimed

Undeliverable

The customer is responsible for:

Original shipping costs

Return shipping fees

Any applicable duties or taxes

Original shipping charges are non-refundable.

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Payment Verification

All orders are subject to fraud screening and payment verification.

Orders may be delayed or canceled if verification cannot be completed.

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Cancellations

Orders not yet shipped:

Subject to a 3% cancellation fee to cover payment processing costs.

Pre-orders:

Subject to a 5% cancellation fee.

Orders already in transit cannot be canceled.

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Pre-Orders

Payment is processed at the time of order placement.

Pre-orders ship once inventory is received.

Orders containing both pre-order and in-stock items ship together unless otherwise stated.

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Risk of Loss

Responsibility transfers to the customer once a package is marked as delivered by the carrier.

We recommend:

Checking with neighbors

Contacting the carrier

Filing a police report if necessary

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Policy Updates

Fragrance Nevaeh reserves the right to modify this policy at any time without prior notice.

By completing a purchase, you acknowledge and accept these terms.