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Anonymous

Extremely Disappointing Experience – Zero Accountability for Damaged Product

I am extremely disappointed with my experience with Fragrance Nevaeh. I ordered a fragrance that arrived completely damaged, and despite providing clear photographic and video evidence, the company has taken absolutely zero accountability for resolving the situation.

Instead of issuing a refund or replacement for a product that arrived broken, they have repeatedly shifted responsibility to the shipping company and their insurance provider. They have acknowledged that the fragrance arrived damaged and are not disputing the evidence, yet I still have not received a refund.

Now, I am being told I must wait up to an additional 10 days for an insurance claim to be processed. Why should a paying customer have to wait for a business to recover money from its shipping insurance when the damage was completely outside the customer’s control?

I have repeatedly asked why they cannot simply refund me directly and handle the insurance claim separately, as many reputable businesses do. Instead, I continue receiving repetitive explanations about their insurance process rather than direct answers to my concerns.

Even more concerning, I have asked what happens if the insurance claim is denied. Will I simply be left with a broken fragrance and no refund? So far, I have not received a clear resolution.

For a company of this size, I expected significantly better customer service and accountability. Customers should not be forced to deal with a company’s internal insurance procedures just to receive the undamaged merchandise they paid for.

As of writing this review, I have received no refund, no replacement, and no satisfactory resolution.

I would strongly encourage potential customers to consider how this company handles damaged orders before purchasing. My experience has been incredibly frustrating, and the lack of accountability is unacceptable.

Fragrance Nevaeh

Anonymous

The is absolutely the best leather fragrance I

The is absolutely the best leather fragrance I own and I own 30 and the is the simply amazing!! The shipping and overall experience is top tier!!

Matière Première Falcon Leather Extrait

Elias Ortega

Just buy it!

Boa has been one of those rare fragrances that takes you on a journey. I can't stop smelling it. The frankincense is smoothed out by the sandalwood, its creamy. it's balanced out with fruity notes from a more prominent prickly pear, and very light hints of the pomelo and apple. It feels like a season transitional fragrance but can easily be used year round. I'm buying another bottle.

Rasasi Boa

HouseOfHanscent

Unique, and well worth the price!

Got my bottle of Boa in yesterday and gotta give a round of applause to Flan and Hawas. They created a wonderful scent that gives a fresh, green, desert feeling, like you just bit into a prickly pear freshly picked from a cacti after wondering through the Chihuahuan Desert. While the pear shines through it still holds a masculinity about it, and the wife loved it!

Rasasi Boa

Anonymous

Excellent condition tester

Excellent condition tester tysm!

Parfums de Marly Pegasus Tester